Return & Refund Policy

Return & Refund Policy

 

Final Sale
As our products are perishable, all sales are final, and we do not accept returns or offer exchanges. Noble Fresh Cart is not responsible for any loss or damages resulting from mishandling of products by the buyer or handler. Our products are highly perishable, and the packaging is designed to maintain product quality for up to 24 hours. Packages that are not picked up due to customer absence will not be refunded or exchanged.

 

Missing or Damaged Items
Refunds will only be issued if the product delivered is defective or if the wrong items were sent. We do not offer exchanges for any other reason.

Due to the nature of seafood, there may be variations in the quantity and size of cuts based on species, weight, and individual processing. As such, we cannot guarantee specific quantities or cut sizes beyond general estimates provided for guidance.

To assist in resolving any issues, please provide photos of the packaging, products, and any damaged items. Ensure that products are kept frozen or refrigerated, as appropriate. Missing or damaged items must be reported within 24 hours of delivery.

If you receive an incorrect item or encounter other issues, please contact our customer service team at help@noblefreshcart.com.

 

Out of Stock Items
Our inventory is refreshed daily, but due to the perishable nature of our products, we may not always be able to maintain real-time stock levels. If an item is out of stock, we will issue a refund for the affected item(s) and ship the remaining order. Please note that we do not offer full refunds for orders with out-of-stock items.

 

Package Loss 

To ensure successful delivery, please provide any special delivery instructions at least 24 hours prior to the scheduled delivery day (business days only, Monday to Friday). Instructions received after this period may not be guaranteed to be communicated to the delivery driver.

Once the package has been delivered to your address, we are no longer responsible for any loss, theft, or damage. We do not offer refunds for packages once they have been successfully delivered.

 

Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information, including correct delivery dates and addresses. We are not liable for issues caused by incorrect information provided by the customer, and no refunds will be issued in such cases.

If you need to update your shipping information, please contact us at least 24 hours prior to your scheduled delivery date (during business days) by reaching out to our customer service team at help@noblefreshcart.com.

 

Shipping Considerations
While we strive to ship overnight for next-day delivery, transit delays may occur due to circumstances beyond our control. To mitigate this, we pack our fresh and frozen products with insulated packaging, gel ice, and/or dry ice, designed to maintain product quality for 24–48 hours in transit (depending on the destination).

If your frozen products are slightly thawed upon arrival but still cold to the touch, they are safe to refreeze and consume without a noticeable loss in quality or nutritional value. We do not issue refunds for deliveries delayed but received within 48 hours. If an order is delayed by more than 48 hours, we may consider reshipment or a refund on a case-by-case basis.

 

Force Majeure
We are not liable for any loss, damage, delay, misdelivery, or nondelivery caused by circumstances beyond our reasonable control.