Return & Refund Policy
Return & Refund Policy
Final Sale
As our products are perishable, all sales are final, and we do not accept returns or offer exchanges. Noble Fresh Cart is not responsible for any loss or damages resulting from mishandling of products by the buyer or handler. Our products are highly perishable, and the packaging is designed to maintain product quality for up to 24 hours. Packages that are not picked up due to customer absence will not be refunded or exchanged.
Order Modification & Cancellation
Order cancellations are only possible if the order has not yet been fulfilled.
To ensure we can process your request in time, please submit any modification or cancellation requests at least 24 hours before your scheduled delivery date (business days only; weekends and holidays excluded).
Once an order has been fulfilled or shipped, we are unable to modify or cancel it.
To request a modification, please email us at help@noblefreshcart.com with:
• Your order number begins with “#” followed by a 4-digit number (e.g., #1234).
• The specific changes you would like to make
Our team will do our best to accommodate your request.
Missing or Damaged Items
Refunds will only be issued if the product delivered is defective or if the wrong items were sent. We do not offer exchanges for any other reason.
Due to the nature of seafood, there may be variations in the quantity and size of cuts based on species, weight, and individual processing. As such, we cannot guarantee specific quantities or cut sizes beyond general estimates provided for guidance.
To assist in resolving any issues, please provide photos of the packaging, products, and any damaged items. Ensure that products are kept frozen or refrigerated, as appropriate. Missing or damaged items must be reported within 24 hours of delivery.
If you receive an incorrect item or encounter other issues, please contact our customer service team at help@noblefreshcart.com.
Shipping Delay (Shipping zone only, not local delivery)
We ship SHIPPING ZONE orders using 1-day overnight service through trusted third-party carriers such as UPS and FedEx. Once a package has been handed off to the carrier, the transit time and delivery outcome are fully controlled by the carrier, not by Noble Fresh Cart.
Due to unforeseen circumstances such as weather, volume surges, operational issues, or other factors beyond our control, delivery delays may occasionally occur. In cases where delays are caused by the carrier, we cannot guarantee delivery times and are not responsible for carrier-related delays. Unfortunately, therefore, we are unable to issue refunds for orders delayed by the shipping carrier, and we kindly ask for your understanding.
Out of Stock Items
Our inventory is refreshed daily, but due to the perishable nature of our products, real-time stock levels may not always be reflected. If an item is out of stock at the time of fulfillment, we will ship the remaining items in your order and issue a refund only for the unavailable product(s). Please note that we do not provide full order refunds when only partial items are out of stock. Thank you for your understanding.
Package Loss
To ensure successful delivery, please provide any special delivery instructions at least 24 hours prior to the scheduled shipping day (business days only, Monday to Friday). Instructions received after this period may not be guaranteed to be communicated to the delivery driver.
For orders using our local delivery method (currently in NY, NJ, and Tampa), we handle the delivery directly with our own vehicles. Because this service is managed internally, tracking numbers are not provided. Please note that we cannot guarantee specific delivery times for local deliveries. Once the package has been delivered to your address, we are no longer responsible for any loss, theft, or damage, and we do not offer refunds for packages that have been successfully delivered.
Once your order has been shipped by a third-party carrier, we will provide a tracking number so you can monitor its progress. This allows you to check for any potential delays or delivery issues. Please note that we are not responsible for packages once they have been marked as successfully delivered by the carrier. If your package is missing or reported as lost by the carrier, please contact us.
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help!
Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information, including correct delivery dates and addresses. We are not liable for issues caused by incorrect information provided by the customer, and no refunds will be issued in such cases.
If you need to update your shipping information, please contact us at least 24 hours prior to your scheduled delivery date (during business days) by reaching out to our customer service team at help@noblefreshcart.com.
Shipping Considerations (Shipping zone only, not local delivery)
While we strive to ship overnight for next-day delivery, transit delays may occur due to circumstances beyond our control. To mitigate this, we pack our fresh and frozen products with insulated packaging, gel ice, and/or dry ice, designed to maintain product quality for 24~48 hours in transit (depending on the destination).
If your frozen products are slightly thawed upon arrival but still cold to the touch, they are safe to refreeze and consume without a noticeable loss in quality or nutritional value. We do not issue refunds for deliveries delayed but received within 48 hours. If an order is delayed by more than 48 hours, we may consider reshipment or a refund on a case-by-case basis.
Force Majeure
We are not liable for any loss, damage, delay, misdelivery, or nondelivery caused by circumstances beyond our reasonable control.
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