I ordered Live Hard Shell Lobster (Canada or Maine) - 1.50-1.75 lb for Thanksgiving, and I couldn’t have been more satisfied. My father-in-law, who used to be a sushi chef and has an excellent eye for quality seafood, was thoroughly impressed with the lobsters. They arrived incredibly fresh and were still alive the following day.
When I steamed the lobsters, I was amazed by how fresh they were—there was absolutely no smell, which is a sign of top-quality seafood. My in-laws couldn’t stop commenting on how plump and meaty the lobsters were, as well as their exceptional freshness.
The entire process, from ordering to delivery, was seamless. The delivery was prompt, and the driver even called upon arrival, which I really appreciated. I will definitely order these lobsters again and highly recommend them to anyone looking for fresh, high-quality seafood delivered straight to their door.
The lobster we got was definitely live (maybe not kicking but in decent shape). However, most of the meat looked like cottage cheese after steamed. There was no funny smell but the taste was mushy- far from my expectation of the elastic and firm meat from high quality lobsters.
Thank you for sharing your experience with us. We truly appreciate your feedback as it helps us improve our products and services.
We’re sorry to hear that the lobster you received did not meet your expectations. While we strive to ensure the freshest and highest-quality seafood for our customers, we understand how disappointing this must have been.
Please allow us to make this right. If you could provide us with your order details, we’d be happy to investigate further and offer a suitable resolution, such as a replacement or refund.
Your satisfaction is very important to us, and we’re committed to addressing any concerns you may have. Please don’t hesitate to reply to this email or reach out to our customer service team for assistance.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
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